Refund policy

RIGHT OF WITHDRAWAL 

• As a consumer, under the applicable consumer regulation you have the right to withdraw from your contract with us without providing a reason within 14 days from the day you or another person chosen by you (not the carrier, however) physically receive the product (the “Cooling-off Period”).
• If you have bought several products in one order, you can withdraw from the purchase of some of the products or of all the products of the order. You can read more on refund of delivery costs in connection with withdrawal below.
• Please be aware that if you wish to exchange a product purchased in our webshop, you must withdraw from the agreement and place a new order in the webshop.
• You may lose your right to withdraw if you break the seal/packaging on goods.
• The deadline for withdrawal is 14 days from the day you or another person chosen by you (not the carrier, however) physically receive the product.
• If the deadline expires on a Saturday, Sunday or on a national holiday, the deadline will expire on the following working day.
• If you have purchased several products in one order and we are not able to deliver the products in one shipment, the period of the withdrawal right will run from the time that you or another person chosen by you (not the carrier, however) physically receive the last product of your order.
• If you for any reason have not collected your parcel, we will contact you and ask you what you want us to do with the parcel, e.g. if you still want your order and want to have the parcel redelivered or if you want to withdraw from your purchase. You can read more about withdrawal in the section “How you exercise your right of withdrawal” below.

HOW TO EXERCISE YOUR RIGHT OF CANCELLATION

• If you want to exercise your right of withdrawal, you must contact us to let us know you are doing so (e.g. sent by email).
• You can do so by contacting Customer Service using the details set out at the beginning of these terms and conditions.
• We will send you an acknowledgment of receipt by email.
• The deadline for the period of withdrawal is met if you send your message informing us that you want to withdraw from the order before the end of the Cooling-off Period.
• You must pay for the return freight for the product. Please note that the product must be returned to our location in Denmark. Also, products must not be sent cash on delivery or without delivery.
• When you withdraw from your order, we will refund all payments from you, not including delivery costs.
• The product must be in the same condition as when you received it. You can examine the product in the same way as you can do in a physical shop, but the examination of the product must not result in decreased value of the product.
• When returning it is your responsibility to ensure that the product is securely wrapped and you carry the risk for the package/products until we have received it, so do keep the postal receipt and Track & Trace number, if any.
• You may lose your right of withdrawal if you break the seal/packaging.

REFUND OF MONEY UPON RETURN

• We will refund the payment without undue delay and under no circumstances no later than 14 days from the date on which we received your message regarding the withdrawal.
• We may, however, withhold the payment until we have received the returned products or until you have forwarded documentation that the products have been returned. We will refund the payment using the same means of payment as you used for the original transaction and without any transaction related fees.